Customer care
How can we help?
Real humans, real answers — usually within one business day. Most questions are already answered below. If not, the form at the bottom goes straight to our inbox.
Quick answers
Where's my order?+
Check the USPS tracking link in your shipping confirmation email. If tracking hasn't updated in 5+ business days, email us with your order number and we'll trace it.
I want to return something.+
See our Returns & Refunds policy — 60-day window, free USPS return label. Email hi@drtattooskin.com to initiate.
How do I pause or cancel my subscription?+
Log in to your account to pause, skip, change frequency, or cancel any subscription. Or email us and we'll do it for you. Changes made 48 hours before your next renewal apply to that shipment.
How do I use the products?+
Visit The Routine — full day-by-day guide for Fresh, Recovery, and Healed. Every product PDP also has a "How to use" section.
I'm a tattoo artist / wholesaler / press.+
Use the form below — drop your specifics in the comment field. We read every message and respond to legit inquiries within 1–2 business days.
I think my tattoo might be infected.+
Please see a healthcare provider. Dr. Tattoo products are cosmetic skincare, not medical care. If you see spreading redness, warmth, swelling, pus, fever, or worsening pain — contact your tattoo artist and a doctor. We can't diagnose remotely.
Send us a message
Use the form below. We'll reply to the email address you enter.